terms & Conditions
Please note that in making a payment to Maria Elizabeth Stationery, Styling and Storytelling you are acknowledging your acceptance of the following Terms & Conditions.
Communication
1. Maria Elizabeth Stationer, Stylist and Storyteller business hours are between 9am - 5pm Monday - Friday. Please allow, within business hours, a minimum of 24 hours for a response to any emails or consultation calls via email. It is the discretion of Maria Elizabeth to work outside of office hours and respond before the 24 hour minimum.
2. Any communication regarding an order out with email or Google Meet, such as instagram, facebook etc shall not be responded to as these are not frequently monitored and our optimal choice for business communication.
3. Please note that orders can be cancelled by Maria Elizabeth Stationer, Stylist and Storyteller at any time if there are any signs of pestering, badgering or harassment.
Pricing
1. All pricing quotes are valid for a total of 30 days unless they are B2B with signed contracts. Occasionally, pricing may be changed on the occurrence of a change in production costs.
2. If you add or take away items from your order then you shall be sent a new invoice from Maria ElizabethStationer, Stylist and Storyteller.
3. The responsibility to ensure all products, information and quantities are correct on quotes and invoices falls on the client and not Maria ElizabethStationer, Stylist and Storyteller. We are not liable for any incorrect human errors subjecting the client to the total cost of the invoice being paid in full, with no refunds, if not brought to our attention within a timely manner 3 days. .
Payment Terms
1. A non-refundable booking fee of 50% of your total order is required to secure your wedding date with Maria ElizabethStationer, Stylist and Storyteller. No dates are secure until the booking fee payment has been made. This will be deducted from your final invoice.
2. If you require bespoke stationery, 50% of the total invoice must be paid in advance of any design work being undertaken.
3. Separate invoices will be provided for items required at different points in the wedding calendar, such as ‘Save the Date’ cards.
4. All balances must be paid in full before items are sent to print. Please ensure that payments are made on schedule to avoid delays with the production process.
5. If your order is below £400 then the total balance of the invoice must be paid in full before production of your work begins.
6. For any orders that have a turnaround of 6 weeks or less, payment must be made in full before production of your work begins. Failure to do this shall create delays in production.
7. Maria Elizabeth Stationer, Stylist and Storyteller currently takes payment via BACS and Revolut (for Irish Client).
8. All international clients based outside of the UK, please note that you shall be charged in pounds and any exchange rate fees must be additionally covered by yourself and not extracted from your total invoice amount to Maria Elizabeth Stationer, Stylist and Storyteller.
Proofing
1.Up to three proofs will be provided without charge. If further changes are required, a supplementary fee of £50.00 will be charged for each additional proof. Any amendments that essentially change the entire design will incur a full design fee of £300.00. If your desire, on any of our current semi-custom collection, is to change the fonts or colours then a design fee of £50.00 shall be applied to your order.
2. Please note that it is the Client’s responsibility to check proofs and ensure that all aspects are correct. For example, venue details, names and spelling pertaining to all stationery items including envelopes and place cards must be checked. This is extremely important as changes cannot be made once the items have been sent to print. Costs for reprints required due to errors not being identified at the proofing stage will be the responsibility of the client.
3. Proofing must be completed within the allotted time frame to ensure there are no delays in the production process and subsequent delivery.
4. Delays due to late proofing responses or reprinting are not the responsibility of Maria Elizabeth Stationer, Stylist and Storyteller.
Calligraphy
1. Please note that Maria Elizabeth Stationer, Stylist and Storyteller requires a 15% surplus if you choose to provide the envelopes, place settings or paper of any type. This is to account for human error, ink spills etc.
2. Maria Elizabeth can offer a few different hand calligraphy styles to those who would prefer to explore the art of calligraphy on their invites. Please note that this service comes at an additional cost.
Variations
1. Variations are inevitable in handmade and handwritten items and reinforce the unique nature of the product.
2. Due to the nature of printing processes and screens, colours will also vary according to how they are being viewed and the material being used. While every effort will be made to colour match accurately, the colours on printed material may differ slightly from digital proofs. If a re-print is desired due to these variations then the cost is covered by the client.
3. The above also applies to silk ribbons. Due to their botanically hand dyed creation process the colours and textures shall vary with every batch made. If a new order os desired due to these variations then the cost is covered by the client.
Copyright
1. All design and concepts remain the intellectual property of Maria Elizabeth Stationer, Stylist and Storyteller. They may not be reproduced, reprinted or used for any purpose other than the Client’s wedding or event without written consent from Maria Elizabeth Stationer, Stylist and Storyteller. Maria Elizabeth Stationer, Stylist and Storyteller reserves the right to photograph items of stationery for marketing purposes, while ensuring client confidentiality.
2. Maria Elizabeth Stationer, Stylist and Storyteller will not, in whole or in part, incorporate copyrighted material in the creation of designs. If this is requested by the client, written consent of the designer will be required along with the provision of the artwork in an appropriate format.
Time
1. You shall be given an estimated dispatch date on all item(s) which will be agreed between both parties once your booking fee has been paid in full. Maria Elizabeth Stationer, Stylist and Storyteller will work hard to create your items within this time frame however it is crucial that you work to any deadline given to you by Maria Elizabeth Stationer, Stylist and Storyteller e.g. design proofing, names, copy. If you fail to adhere to these deadlines then the overall timeline will be affected and the possibility of your item(s) not arriving on the original date shall increase.
2. If you have paid your booking fee to Maria Elizabeth Stationer, Stylist and Storyteller however do not respond or wish to add item(s) and are subsequently now within 6 weeks of dispatch you shall be charged a rush fee on top of the outstanding payment on invoice.
Rush Orders
1. An order is classified as rushed if it is required within six (6) weeks. Please note that rush orders are pressurising and so due to this Maria Elizabeth Stationer, Stylist and Storyteller can only accept rush orders based on availability and the requirements of the project. Rush orders begin at a minimum of 30% added to your overall order (depending on time and work required) and have any additional expedited shipping and/or travel charges on top of this.
2. In order to ensure that your order is completed on time, communication between Maria Elizabeth Stationer, Stylist and Storyteller and the client is crucial. Please note that any deadlines or emails sent to the client must be fulfilled in a timely fashion. If the client is late to respond then the possibility of their order being late to arrive is high and not at the fault of Maria Elizabeth Stationer, Stylist and Storyteller.
3. Please note that rush orders, although stressful, can be cancelled by Maria Elizabeth Stationer, Stylist and Storyteller at any time if there are any signs of pestering, badgering or harassment.
4. Please note that depending on time restraints samples may not be possible as their postage arrival may further delay the clients product delivery time due to printing. If this occurs Maria ElizabethStationer, Stylist and Storyteller, at her discretion, can arrange a Google Meet in order for you to see the products virtually. If the client chooses to attend but not via camera, resulting in not seeing the products or politely declines the offer of a virtual meeting altogether then the end product delivered is final.
Delivery
1. All delivery and postage costs will be added to your invoice. While every effort will be made to ensure your stationery arrives in perfect condition, Maria Elizabeth Stationer, Stylist and Storyteller will not be held responsible for any loss or damage incurred during shipping.
2. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Maria Elizabeth Stationer, Stylist and Storyteller shall not be liable for any delay in delivery of the goods that is caused by a Force Majeure Event or the client's failure to provide adequate delivery instructions or any other instructions that are relevant to the supply of the goods.
3. For international clients outside the UK - it is the client’s responsibility to be aware of potential custom and tax charges as they are responsible and liable for paying them. Please note that custom and tax charges made by the courier must be paid by the client before the items can be released by said courier.
Postponement & Cancellation
1. In the event of a postponement or cancellation, please contact Maria Elizabeth Stationer, Stylist and Storyteller, in writing, as soon as possible. The Client will be charged for all design and artwork already undertaken, as well as any work that has gone to print. Your booking fee is non-refundable.
2. If rescheduling is required, every effort will be made to accommodate this. Refunds are at the discretion of Maria Elizabeth Stationer, Stylist and Storyteller.
Styling Damage Deposits
1. Maria Elizabeth Stationery, Styling and Storytelling requires a damage deposit to be paid before any items can be released. The damage deposit is £100 or 10% of the hire total, whichever is higher.
2. If the damage or losses exceed this deposit, you will be liable to pay the excess within 14 days of receiving your invoice. Damages are charged at cost price – a replacement pricing list is available on request.
3. All items must be checked by our team and laundered before we can return your damage deposit. This will take approximately 5-10 days depending on items hired.
Tableware
1. All items will be delivered clean and ready to use. It is vital that our aftercare instructions are followed to allow us to maintain the integrity of our goods. All cutlery, and dinnerware must be rinsed after use with warm water to remove food residue and avoid staining. Under no circumstances should scourers or abrasives be used on any of our items. Charger plates are for decorative purposes only and must be wiped clear of any food spills or residue with a damp cloth.
2. Goods that are returned excessively dirty or require a deep clean will be treated with an appropriate wash programme and the charge will be passed on to the client. If the goods do not respond to this programme, the hirer will be charged the full replacement cost.
Linen, Chair Sashes & Table Runners
1. Most normal stains, such as wine and food spillages and clear candle grease, can be removed from table linen. We do recommend however, that you try to minimise the possibility of wax dripping onto linen by using wide-based candle holders. Table linen that remains stained after cleaning will be charged as damaged. Please note that permanent stains are generally caused by the mildew, coloured candle wax, ink and certain oils.
2. Do not send back sodden table linen as it will develop mildew and can spread to other items. If there is a serious spillage, keep the wet item separate and return when dry.
3. Any items that have been ripped, snagged, torn, burned or damaged will be charged.
Styling General Care
1. All items must be re-packed as they were delivered, in the same packaging. Any damaged or lost packaging will be charged for.
2. Breakages that occur in transit on return as a result of items not being re-packed correctly will be deducted from the damage deposit. If the hirer is unable to ensure that the items will be packaged safely, Maria Elizabeth Stationery, Styling and Storytelling must be informed at least four weeks prior to the hire date in order to arrange a suitable alternative. Please note this may incur additional cost.
3. It is the hirer’s responsibility to ensure that the catering company and event staff are aware of the product after care instructions.
4. The hirer will be notified of any missing items or damages as soon as possible. Damaged or missing stock will be invoiced at full replacement cost if not returned on the agreed date. It is the hirer’s responsibility to return any misplaced items after the event.
Where the deposit it not sufficient to cover the replacement costs, the hirer is responsible for the balance.
5. If the client is aware that any Maria Elizabeth Stationery, Styling and Storytelling items have been inadvertently taken off-site before collection, please inform us immediately as this may affect other events. If a second collection is required, the client is responsible for this cost.
6. We reserve the right not to leave goods with the hirer if it is apparent that the aftercare conditions cannot be adhered to or the goods cannot be kept safely or securely.
Styling Delivery and Collection
1. Standard deliveries and collections will take place between 8:00am – 5:30pm Monday to Friday. Delivery and collection outside standard hours or specifically timed may incur additional charges. While Maria Elizabeth Stationery, Styling and Storytelling will endeavour to meet requirements, we cannot accept responsibility for late delivery or collection due to any unforeseen circumstances.
2. Standard delivery and collection is based on one car/van and one driver loading and unloading at a ground floor location.
3. The client is responsible for ensuring that their arrangements for delivery and collection are in accordance with local parking restrictions. Any resulting parking fine is payable by the client.
4. The client must provide Maria Elizabeth Stationery, Styling and Storytelling with details of the on-site contact who will take delivery of the goods. The contact should be authorised by the client to sign the set up note; it is the signee’s responsibility to inspect the hired equipment and confirm that the service has been set up accordingly. If there is no contact onsite or the contact cannot be located, our note is final.
5. Maria Elizabeth Stationery, Styling and Storytelling must be notified immediately of any queries or issues relating to a service received. No consideration for redress will be given to dissatisfaction on items that have been used.
6. Standard delivery & collection is based on one drop off/uplift location near the loading entrance to the venue. An additional charge may be imposed should the driver be delayed or detained at a venue whilst attempting a delivery or collection. Waiting or Re-packing charges are billed at £30.00 per hour during standard delivery times.
7. Where clients have opted for our Full Styling Service it is the client’s responsibility to ensure there is sufficient time and access to the venue for set-up.
Styling Liabilities
1. Maria Elizabeth Stationery, Styling and Storytelling accepts no responsibility for any injuries or claims whilst using our items or equipment.
2. Maria Elizabeth Stationery, Styling and Storytelling accepts no liability for injury or damage to persons or property or loss of profit claimed by the hirer in respect of delays, inaccuracies, errors, omissions or any failure to deliver or from the use of any equipment under hire.
3. In the unlikely event that the products specified in the Rental Agreement are not available due to circumstances beyond our control, Maria Elizabeth Stationery, Styling and Storytelling reserves the right to substitute similar items, notifying the Customer prior to making any such substitution.
4. Maria Elizabeth Stationery, Styling and Storytelling cannot be held responsible for any circumstances that may prevent us from delivering the items to your event. If we are unable to fulfil your hire due to circumstances beyond our control, our liability will be limited to refunding all the monies paid.
Styling General Terms and Conditions
1. All goods remain the property of Maria Elizabeth Stationery, Styling and Storytelling
2. The hirer assumes all responsibilities and liabilities for the goods for the styling period. No insurance is provided by Maria Elizabeth Stationery, Styling and Storytelling.
3. The hire period for each item is one full day only unless otherwise agreed. Extended hire charges will be applied to items not returned within the agreed time frame and will be charged on a pro rata basis.
4. Charges apply even if the items are returned unused.
5. A booking fee of 50% of the total value of the order will be required to secure styling items.
6. Payment plus a refundable damage deposit must be made before items and services are released to the client.
7. All payments and security deposits are to be made with BACS transfer only.
8. Full payment must be received at least four weeks prior to the event styling date.